When it comes to updating your business, your telephone system is usually overlooked, meaning it can become outdated and ineffective. As your business grows, your requirements change and your phone system should be suited to your needs. It should help you to achieve these goals, not hold you back. A good system can help you to provide a high level of customer service, keeping customer retention high.
VoIP systems
A VoIP system uses the internet instead of cables to handle your communications. Businesses can feel the benefit of this; there is a lower cost for long distance and international calls, the equipment requires less maintenance reducing your costs, it allows you greater flexibility with how and where you use your phone.
A VoIP system is easy to integrate with other technologies, for example, you can add a mobile number as an automatic redirect number, meaning that you will never miss an important call. The beauty of a VoIP system is that you can personalise it to suit your business, from adding call forwarding numbers to call recording; the menu’s that appear on your home screen and the ringtones, choose which numbers you would like to add to your speed dial. You can access reporting features so you can monitor how many calls you have received, the length of the call and lots of other data so you can ensure that the system is being used appropriately.
At ITC we will take the time to get to know your business, we will take a look at your current systems and recommend the best system to help you achieve your business goals. We provide a complete service so not only will we take the time to install the new telephone system and train you to make sure you can get the most from it. We will contact you for regular reviews to ensure the system is still working efficiently and is still suitable for your needs; if you want to discuss an upgrade to your telephone system contact ITC on 0845 652 0450 or email info@clickitc.co.uk.
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