General Terms & Conditions
In this Contract:
“Acceptable Use Policy” means our policy for the use of internet related services, as set out on our
Website, such as may be revised by us from time to time by posting an updated version on our Website.
“Act” means the Telecommunications Act 2003 and any amendments to the Act from time to time or any
subsequent substitution thereof.
“Airtime Service Provider” means a third party supplying airtime services to the Customer.
“Authorisation” our authorisation to provide communications networks and services pursuant to the
OFCOM general authorisation regime.
“Average Monthly Call Charges” the average monthly call charges calculated by reference to your last
three monthly bills.
“Cancellation Charge” the charge for your cancellation or our termination (pursuant to clause 15.1) of the
Services prior to the end of the Initial Term or any Extended Term comprising:
• the total of the Charges which would have been payable to the end of the Initial Term or Extended
Term as appropriate); plus
• the Committed Spend or (where no Committed Spend is set out in the Order the Average Monthly Call
Charges) multiplied by the number of months to the end of the Initial Term or Extended Term as
• £35 for the cancellation of your Broadband Service (where applicable); plus
• £6.25 per 01 or 08 number ported away from our Network (where applicable).
“Charges” the charges payable by you to us pursuant to clause 10 for the provision of the Services as set
out in the Order.
“Committed Spend” the amount set out in the Order which you commit to pay in respect of call charges
during each month of the Initial Term and any Extended Term.
“Contract” these terms and conditions, the Order and any other document referenced in them as forming
part of this Contract.
“Equipment” our equipment as specified in the Order which we may loan to you for use in respect of the
Services. For the avoidance of doubt, this also includes mobile phones.
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“Extended Term” in respect of the Contract any renewal period is equal to the Initial Term in accordance
with clause 3 but a minimum of 12 calendar months.
“Facility Limit” the monthly financial limit applied to the Charges of 125% of the value of the estimated
call spend (set out in the Order).
“Hardware” your equipment, network, systems and software which you use in connection with the
“Helpdesk” our first line point of support, details of which are attached to the Order or are otherwise set
out on our Website.
“Initial Term” The period of 36 months or period stated on the service agreement commencing on the
Start Date and ending on the anniversary thereof.
“Order” your order for Services which has been accepted and signed by us and which sets out the scope
of the Service, the relevant Charges and any special terms which are particular to those Services.
“Minimum Term” means a period of no less than 12 months from the Commencement Date or such other
period as is prescribed for the relevant service or is otherwise detailed overleaf.
“Mobile Services” means the provision of services in relation to mobile telephony.
“Network” our telecommunications network and equipment which we use to provide the Services.
“Premises” your premises at which the Equipment will be installed.
“Service Failure” means any failure, error or defect in the provision of the Services by us but excluding:
• any failure, error or defect arising from, caused by or contributed to by your acts or omissions or those
of third parties (including other providers of telecommunications, computers or other equipment or
services including internet services), or
• any failure, error or defect arising as a result of causes beyond our reasonable control.
“Service” means any one of the services described in an Order and “Services’ means any combination of
two or more such services.
“Service Hours” means our normal working hours of 8.30am to 5:30pm, Monday to Friday excluding UK
“Software” means the software provided by us to you for the purposes of enabling you to use the
Services including all associated documentation.
“Start Date” the date of go live the start of the Services.
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“we” or “us” itc. (Telecoms Simplified) Limited of 3 Campus Road, Listerhills Science Park, Bradford, West
Yorkshire, BD7 1HR. “you” the customer specified in the Order.
“Website” our website at www.clickitc.uk.co.uk
2 Application of Terms
2.1 These terms and conditions together with the Order and any other document referred to in them,
form the contract between us (“Contract”) for the provision of the Services.
2.2 These terms and conditions apply to the Contract to the exclusion of any other terms that you may
seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
2.3 Your attention is drawn in particular to clause 12 Limitation of Liability and you acknowledge that you
understand and agree to the provisions of clause 12.
3 Duration of contract and automatic renewal
3.1 This Contract shall begin on the date of signature of the Order by both parties, and, unless terminated
earlier in accordance with clause 15, shall continue for the Initial Term. The term of the Contract shall
automatically extend for an Extended Term at the end of the Initial Term and at the end of each Extended
Term, unless you give written notice to us not later than 90 days before the end of the Initial Term or the
relevant Extended Term, to terminate this Contract at the end of the Initial Term or the relevant
Extended Term, as the case may be. You acknowledge that 90 days’ notice to terminate the Contract at
the end of the Initial Term or any Renewal Term is a reasonable period in order for us to mitigate any
costs, expenses, losses or damages which we may incur as a result of the termination of our contracts
with third-party suppliers involved in the provision of the Services to you.
3.2 You may at any time add additional Services to the Contract or request a tariff review, and such
additional Services or revised tariff agreed with us will be set out in a new Order. The new Order shall
form a new Contract with us subject to these terms and conditions, which shall supersede the previous
Contract. The new Contract and shall begin on the Start Date for the new Services, and shall continue in
respect of all existing and new Services in accordance with clause 3.1.
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4.1 We will commence the Services within a reasonable time after the Start Date and will provide the
Services in accordance with the terms of this Contract. Any dates which we give to you are estimates only
and time shall not be of the essence with respect to such dates.
4.2 Services are provided during Service Hours. If you request us to carry out any part of the Services
outside of the Service Hours we may agree to do so in our sole discretion, and reserve the right to charge
for such work in accordance with our standard time and materials rates in force at the time.
4.3 Where set out in the Order that we shall provide you with Equipment as part of the Services, we shall
deliver such Equipment to your Premises as soon as reasonably practicable after the Start Date. Unless
we agree otherwise, you will be responsible for the installation of any Equipment.
4.4 We warrant that the Services will be performed in accordance with all applicable laws and regulations
and with reasonable skill and care. All other conditions, warranties or other terms which might be implied
or incorporated into this Contract, whether by statute, common law or otherwise, are hereby excluded to
the fullest extent permitted by law.
4.5 Notwithstanding the foregoing, we:
4.5.1 do not warrant that your use of the Services will be uninterrupted or error-free; nor that the
Services will meet your requirements; and
4.5.2 are not responsible for any delays, delivery failures, or any other loss or damage resulting from the
transfer of data over communications networks and facilities (other than as provided by us as part of the
Services), such as the internet, and you acknowledge that the Services may be subject to limitations,
delays and other problems inherent in the use of such communications facilities.
4.6 If you experience any Service Failure, you shall notify us via our Helpdesk and we shall use all
reasonable endeavours to restore the Services to you as soon as reasonably practicable.
4.7 We shall not be liable for any failure or defect in the Services caused by any fault or defect in your
4.8 We reserve the right to provide fixed line services to you by using Local Loop Unbundling or ‘LW’
technology (“LLU”), and may at any time on written notice to you transfer you to our LLU service without
affecting the scope or standard of the Services.
4.9 On the day that we transfer you to our LLU service you may experience a temporary loss of service for
up to 24 hours. Afterwards, you may also need to reset your access numbers and/or passwords and may
no longer be able to access some telecommunications services which you purchase from other providers.
4.10 We may from time to time and without notice to you change the Services in order to comply with
any applicable safety or statutory requirements, provided that such changes do not materially affect the
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nature, scope of, or the charges for the Services. Where practicable, we will give you at least 30 days’
notice of any change.
5 Allocation and use of telephone numbers
5.1 Where we allocate any telephone numbers or codes to you as part of the Service, you acknowledge
that you do not acquire any legal, equitable or other rights in relation to numbers or codes.
5.2 We may, upon written notice to you, withdraw or change any numbers or codes where we are
required to do so. You acknowledge that any such withdrawal or change of any numbers or codes is
outside of our reasonable control and that we will not be liable to you for any loss or damage which you
may suffer or for any costs or expenses which you may incur for any interruption to your business as a
result of the same.
5.3 You may not sell or transfer or seek to sell or transfer any numbers or codes allocated by us. You may
port numbers to us and may also port numbers to other carriers with whom we have porting agreements.
6 Your use of the services
6.1 The Services are provided only for use in the course of your business. You must use the Services only
in accordance with our Acceptable Use Policy.
6.2 You agree that you will not use the Services in a way which would:
6.2.1 breach or cause us to breach any applicable laws or regulations;
6.2.2 compromise the security of our Network or Equipment or the Services by accessing, storing,
distributing or transmitting any viruses, Trojan horses, worms, time- bombs, keystroke loggers, spyware,
adware or any other harmful programs or similar computer code designed to adversely affect the
operation of any computer software or hardware;
6.2.3 enable or permit unauthorised access by you or any third party to data stored on our network;
6.2.4 do anything which would cause a degradation of service to any of our other customers;
6.3 During your use of the Services you shall not access, store, distribute or transmit any data or materials
6.3.1 misleading, or misrepresentative of your identity or affiliation with any person; or
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6.3.2 obscene, indecent, pornographic, offensive, defamatory, facilitates illegal activity; or promotes
unlawful violence; or
6.3.3 discriminatory (based on race, sex, religion, nationality, disability, sexual orientation or age); or
6.3.4 in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence
or promoting any illegal activity; and we reserve the right, without liability to you, to disable your access
to any data or materials that breach the provisions of this clause.
6.4 You shall not:
6.4.1 transmit or cause to be transmitted unsolicited marketing or advertising materials contrary to
applicable laws; or
6.4.2 access all or any part of the Services in order to build a product or service which competes with the
6.4.3 use the Services to provide services to third parties; or attempt to obtain, or assist third parties in
obtaining, access to the Services, other than as provided under this clause 6; or
6.4.4 sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or
otherwise make the Services available to any third party.
6.4.5 breach or cause us to breach any applicable data protection legislation including, but not limited to,
the Data Protection Act 1998;
6.4.6 lose or cause us to lose or breach or cause us to breach our Authorisation.
6.4.7 exceed our fair usage policy on applicable services (intermit) as published on our Website.
6.5 You will indemnify us against any claims, proceedings or threatened proceedings from third parties
and against any loss or damage suffered by us arising from any breach of your obligations under this
Contract including this Clause 6, and for all costs and expenses reasonably incurred by us in investigating
and defending ourselves in relation to any such claims, proceedings or threatened proceedings.
6.6 You will ensure that your usage of the Services does not exceed the Facility Limit or cause congestion
or otherwise disrupt our Network. You will give us not less than 2 working days written notice of any
advertising, promotion or other campaigns which may result in abnormal demands being placed on our
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7 Your Obligations
7.1 In order for us to provide the Services you shall provide us with all necessary co-operation in relation
to this Contract and access to such information as we may require, including but not limited to your
Hardware, data, security access information and configuration services.
7.2 Subject to clause 4.3 you are solely responsible (at your cost), for procuring and maintaining all
necessary Hardware, software, network facilities and telecommunications services which are required to
access and make use of the Services.
7.3 During the term of this Contract you shall:
7.3.1 ensure that your Hardware:
a) meets the minimum technical specifications as notified by us for compatibility with the Services; and
b) is supplied and maintained in a safe condition, in good working order and that it complies with all
applicable legislation or regulations.
7.3.2 obtain all required licenses or other consents to enable us to have access to and use of your
Hardware for the purpose of providing the Services including, but not limited to, any license rights in
respect of any software which forms part of your Hardware;
7.3.3 comply with all applicable laws and regulations with respect to your activities under this Contract;
7.3.4 carry out all other responsibilities set out in this Contract in a timely and efficient manner. In the
event of any delays in your provision of such assistance as agreed by the parties, we may adjust any
agreed timetable or delivery schedule as reasonably necessary.
7.4 We shall not be responsible for any delay or inability to provide the Services where this is caused by
your breach of any of the obligations in this clause 7.
7.5 We may disconnect any of your Hardware from our network if in our reasonable opinion it does not
so conform with clause 7.3 or if in our reasonable opinion it is liable to cause personal injury or damage
to property or to impair the quality of the Services provided by us or to cause us to lose our Authorisation
or to put us in breach of our obligations to any third party.
7.6 You must ensure all necessary actions are taken to avoid fraudulent activity including call charges
which are your sole responsibility for payment.
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8 Security and data backup
8.1 You are responsible for the security of your data and your use of the Services. You shall take all
reasonable steps to prevent any loss of or damage to data, or any unauthorised access to, or use of, the
Services including but not limited to:
8.1.1 ensuring all passwords are in an appropriately secure format and properly protected against loss or
8.1.2 taking regular back-ups of all of your data used with or stored as part of the Services,
8.1.3 employing appropriate security devices including virus checking software; and
8.1.4 having appropriate disaster recovery processes in place.
8.2 Where you are or become aware of any matters which you know or ought reasonably to be expected
to know constitute a threat to the security of the Services, you will promptly notify us of such matters.
9.1 From time to time, we may agree to provide you with a short-term loan of Equipment for use with the
Services. Where you are provided with such Equipment you shall at all times:
9.1.1 use the Equipment only in connection with the Services, and for no other purpose;
9.1.2 use reasonable endeavours to keep the Equipment free from any loss or damage;
9.1.3 notify us promptly of any malfunction, defect, loss or damage to the Equipment, and return the
Equipment to us promptly for repair or replacement at our sole discretion;
9.1.4 not sell or loan the Equipment to any person or create any charge lien or other encumbrance over
the Equipment; and
9.1.5 insure the Equipment against loss or damage caused by any accident or your negligence or that of
your employees, agents or subcontractors with a reputable insurance firm to the full replacement value
of the Equipment.
9.2 Equipment shall be returned to us promptly following our request for you to do so, and in any event
at the end of the loan period or upon expiry or termination of this Agreement.
9.3 The Equipment is owned by us, or our suppliers or licensors, and no title in any Equipment will pass to
you under this Contract.
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9.4 You shall allow us and our employees or subcontractors access to your Premises at any time (during
normal business hours) on reasonable notice, to install (subject to clause 4.3), inspect, test, maintain or
otherwise deal with the Equipment.
9.5 You shall indemnify us against any claims, proceedings or threatened proceedings from third parties
(including our customers) and against any loss or damage suffered by us arising from your use of the
Equipment where such claims and/or losses arise from the acts or omissions of you or your agents or
subcontractors, and for all costs and expenses reasonably incurred by us in investigating and defending
ourselves in relation to any such claims, proceedings or threatened proceedings.
10 Charges and payment
10.1 In consideration for the Services, you shall pay the Charges with effect from the Start Date in
accordance with the payment terms set out in the Order.
10.2 All amounts payable under this Contract are exclusive of value added tax (if any) which shall be paid
at the rate and in the manner for the time being prescribed by law.
10.3 We shall issue invoices in accordance with the payment terms set out in the Order and you shall pay
our invoices within 14 days of receipt of the invoice.
10.4 You must notify us of any query or dispute in respect of any invoice, or any part of an invoice within
thirty (30) days of the date of the invoice and we shall negotiate in good faith as soon as reasonably
practicable to resolve the dispute. If you do fail to notify us of any dispute within the thirty (30) day
period, the full amount of the invoice shall be payable. Payment for all sums not in dispute shall be made
on the due date.
10.5 If you fail to pay any amount payable under this Contract, we reserve the right to suspend the
Services until all outstanding payments are received in full; and claim interest under the Late Payment of
Commercial Debts (Interest) Act 1998.
10.6 Subject to clause 10.7, we shall be entitled to increase the Charges, with effect from the end of the
Initial Term and any Extended Term. Any such increase shall be notified to you at least 30 days prior to
the date on which the increase will take effect.
10.7 Notwithstanding clause 10.6, we reserve the right to increase the Charges during the Initial Term or
any Renewal Term as a result of any increase in our costs which are imposed on us by any third party in
connection with the provision of the Services to you. Any such increase will be subject to 30 days written
notice to you.
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10.8 Where the Services comprises or includes services in respect of which rebates are payable by us to
you (“Rebate Services”), we will notify you of the rebate due for each calendar month or other applicable
period within 15 days of the end of each billing period. It is then your responsibility to issue an invoice to
us for payment of the rebate due. We will pay the rebate by the later of (i) 45 days following the date of
your invoice, and (ii) 14 days of the date of receipt by us of sums from British Telecommunications plc (or
other relevant carrier) paid to us in respect of the applicable Service. You shall not attempt to set off any
rebates against payment of Charges.
10.9 Following a decision or request from Phone Pay Plus relating to a Rebate Service, we may withhold
from any rebate payable to you or demand payment by you of such sums as are sufficient to meet any
fines, administrative charges or other sums payable by us to Phone Pay Plus and which Phone Pay Plus
claim entitlement under the Phone Pay Plus Code.
10.10 Where a network operator (including, without limitation, BT) withholds payment of any sum (in
whole or in part) due to us in relation to a Rebate Service or subsequently claims repayment of any sum
(in whole or in part) paid to us in relation to Rebate Service, we may deduct from any rebate payable to
you and keep or demand payment by you of a sum equal to the amount delayed, withheld or claimed
until such network operator makes payment of the same in full to us.
11 Intellectual property
11.1 You acknowledge and agree that we and/or our suppliers own all intellectual property rights in the
Services and any Software provided in connection therewith. Except as expressly stated in this Contract,
you are not granted any rights to, or in, patents, copyrights, database rights, trade secrets, trade marks
(whether registered or unregistered), or any other rights or licences in respect of the Software or the
11.2 You shall not, except as may be permitted by law or otherwise in accordance with this Contract:
11.2.1 copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display,
transmit, or distribute all or any portion of the Software in any form or media or by any means; or
11.2.2 reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form
all or any part of the Software.
11.3 In the event of any judgment by a competent UK court of law that the Services or any Software
infringe the intellectual property rights of a third party, we may (at our option) procure the right for you
to continue using the Services or such Software, replace or modify the Services or Software so that they
become non-infringing or, if such remedies are not reasonably available, terminate this Contract without
any additional liability or obligation to pay damages or other additional costs to you.
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11.4 This clause 11 sets out your sole and exclusive remedies, and our entire obligations and liability, for
infringement of any patent, copyright, trade mark, database right or right of confidentiality.
12.1 Nothing in this clause 12 shall limit or exclude our liability to you for death or personal injury, or
fraud or fraudulent misrepresentation, or breach of any warranty implied by clause 2 of the Supply of
Goods and Services Act 1982 or for any other loss or damage which cannot be excluded by law.
12.2 Subject to clause 12.1, we shall have no liability to you for:
12.2.1 any loss of profits or anticipated profits; loss of anticipated savings; loss of business opportunity or
loss of goodwill or wasted management time which you may suffer, whether they arise directly or
indirectly or are immediate or consequential and whether they arise in contract, tort (including
negligence) or otherwise; or
12.2.2 any indirect or consequential loss or special damage (even though we were aware of the
circumstances in which such special damage could arise); or
12.2.3 any loss of or damage to your data, howsoever caused.
12.3 Subject to clauses 12.1 and 12.2, our total liability to you, whether in contract, tort (including
negligence) or otherwise in connection with this Contract, shall not exceed a sum equal to the total value
of the Charges and call charges paid or payable by you in respect of the Services during the 12 months
prior to which the liability arose.
12.4 We shall not be liable to you in respect of any claim against us which may reasonably be considered
likely to give rise to a liability in respect of the Services or otherwise in connection with this Contract
12.4.1 you comply fully with the procedure set out in clause 18; and
12.4.2 in the event the claim cannot be settled in accordance with clause 18, you commence any court
proceedings on or before the date which is 60 days after the date on which you became aware or ought
reasonably to have known about the circumstances giving rise to the claim.
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13.1 You may cancel this Contract or any individual Service at any time upon 90 days written notice to us.
You acknowledge that 90 days’ notice to cancel any Service is a reasonable period in order for us to
mitigate any costs, expenses, losses or damages which we may incur as a result of the cancellation of our
contracts with third party suppliers involved in the provision of that Service to you.
13.2 Where we receive your notice of cancellation pursuant to clause 13.1 before the end of the Initial
Term or Extended Term (as applicable), you shall pay to us the Cancellation Charge in respect of the
Service or Services to which your notice refers. You hereby acknowledge that the Cancellation Charge
represents a reasonable pre-estimate of our administration costs, expenses, lost revenue and any other
loss which we may suffer as a result of your cancellation of the Services during such period.
14 Suspension of services
14.1 We may suspend the Services at any time upon reasonable notice to you (where practicable):
14.1.1 where we are obliged to comply with any order instruction or request of a competent court,
government or regulatory authority; or
14.1.2 where provision of the Services is rendered impossible, or functionality or performance of the
Services becomes materially limited, as a result of technical limitations or other matters which are
outside our reasonable control, in which case we shall use our reasonable endeavours to restore the
Service as soon as reasonably practicable.
14.2 We may suspend the Services at any time in order to carry out:
14.2.1 planned maintenance, which we may carry out to ensure the continuing quality of the Services
a) we have given you at least 48 hour’s notice of our intention to undertake such maintenance, or
b)where the maintenance work is required in connection with the requirement of a third party, such
period of notice as may be reasonable taking into account the notice which we may have received from
that third party.
14.2.2 emergency maintenance which we may require to be undertaken to prevent the failure or serious
degradation of the Services. Where we are unable to give you at least 12 hour’s notice of our intention to
undertake emergency maintenance we will endeavour to undertake emergency maintenance outside our
normal business hours.
14.3 Notwithstanding clause 14.1 and clause 14.2, we may suspend the Services at any time immediately
upon notice to you if you fail to pay any Charges when due in accordance with clause 10 or if in our
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reasonable opinion you fail to meet any of your obligations under clause 6, in which case the Services will
remain suspended until such time as you demonstrate to our reasonable satisfaction that you have
remedied your breach. Nothing in this clause 14.3 shall prevent us from taking action to terminate the
Contract in accordance with clause 15.
14.4 In the event that the Services are suspended pursuant to clause 14.3, we reserve the right to charge
you a reconnection fee which you must pay in full prior to the Services being resumed.
14.5 You will remain responsible for making all payments under this Contract by the due date during any
period of suspension pursuant to Clause 14.2 or 14.3.
15.1 We may terminate this Contract immediately on notice to you, and without liability to you:
15.1.1 if you fail to pay any amount due under this Contract on the due date for payment and remain in
default not less than 7 days after being notified by us in writing to make such payment,
15.1.2 if you breach any of the terms of this Contract and the breach (where the breach is capable of
being remedied) has not been remedied within 30 days of our written request to remedy it;
15.1.3 if you convene a meeting of your creditors or if a proposal is made for a voluntary arrangement
within Part 1 of the Insolvency Act 1986 or a proposal for any other composition scheme or arrangement
with (or assignment for the benefit of) your creditors or if you are unable to pay your debts within the
meaning of section 123 of the Insolvency Act 1986 or if a trustee receiver, administrative receiver or
similar officer is appointed in respect of all or any part of your business or assets or if a petition is
presented or a meeting is convened for the purposes of considering a resolution or other steps are taken
for your winding up or for making of an administration order; or
15.1.4 if the value of your calls falls below the Committed Spend for a period of 90 consecutive days.
15.2 We may terminate this Contract if we cease to be Authorised or if our Authorisation is revoked or
modified in any way which has a material impact on our ability to provide any part of the Services or if we
are prohibited or restricted from providing any part of the Services.
15.3 On termination of this Contract for any reason:
15.3.1 you shall immediately pay to us all of our outstanding unpaid invoices and interest;
15.3.2 you shall return the Equipment to us and if you fail to do so, we may enter your Premises and take
possession of it, and until it has been returned or repossessed, you remain responsible for its safe
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15.3.3 we shall return your data to you in an appropriate format; and
15.3.4 our respective accrued rights and liabilities as at termination and the continuation of any provision
expressly stated to survive or implicitly surviving termination, shall not be affected.
15.4 In addition to the provisions of clause 15.3, if we terminate this Contract in accordance with clause
15.5 during the Initial Term or any Extended Term, you shall pay to us the applicable Cancellation Charge.
16.1 Each party shall protect the Confidential Information of the other party against unauthorised
disclosure by using the same degree of care as it takes to preserve and safeguard its own confidential
information of a similar nature, being at least a reasonable degree of care.
16.2 Confidential Information of the disclosing party may be disclosed by the receiving party to its
employees, affiliates and professional advisers, provided that the receiving party procures that any such
recipient complies with the provisions of this clause 16.
16.3 The obligations set out in this clause 16 shall not apply to Confidential Information which the
receiving party can demonstrate:
16.3.1 is or has become publicly known other than through breach of this clause 16; or
16.3.2 was in possession of the receiving party prior to disclosure by the other party; or
16.3.3 was received by the receiving party from an independent third party who has a full right of
16.3.4 was independently developed by the receiving party; or
16.3.5 is required to be disclosed by a governmental authority, stock exchange or regulatory body,
provided that the party subject to such requirement to disclose gives the other party prompt written
notice of the requirement to the extent lawfully possible.
16.3.6 This clause 16 shall survive termination or expiry of this Agreement, however arising and shall
continue thereafter for a period of 3 years or such other period as may be agreed by the Parties.
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17 Privacy and data protection
17.1 For the purposes of understanding roles in regard to the General Data Protection Regulation (GDPR)
(Regulation (EU) 2016/679) – itc. (Telecoms Simplified) Ltd is defined as the Data Processor and the Data
and conditions by this reference.
17.3 The customer appoints itc. as a Processor to process the Personal Data as described on the
17.4 itc. will only process the Personal Data to provide the Services or otherwise to comply with
applicable laws or regulatory requirement.
17.5 itc. will ensure that any person with access to or processing the Personal Data is subject to a duty of
17.6 itc. will take appropriate technical and organisational security measures to ensure the security of
processing and protect the Personal Data from accidental or unlawful destruction, loss, alteration,
unauthorised access or disclosure or unlawful processing.
17.7 The customer authorises itc. to appoint subprocessors as they deem appropriate or necessary for
the provision of the services.
17.8 itc. will assist the customer in providing subject access and allowing data subjects to exercise their
rights under the GDPR.
17.9 itc. will assist the customer in meeting its GDPR obligations in relation to the security of processing,
the notification of personal data breaches and data protection impact assessments.
17.10 itc. will without delay inform the customer if it is asked to do something infringing the GDPR or
other data protection law of the EU or a member state.
17.11 Calls may be recorded for training and monitoring purposes.
17.12 Nothing within this contract relieves itc. of its own direct responsibilities and liabilities under the
18 Use of your information
18.1 We may use any information which you supply to us to carry out a search of the files of credit
reference agencies. A record of that search will be kept. We may also carry out identity and anti-fraud
checks with fraud prevention agencies. If you give false or inaccurate information to us and we suspect
fraud, we will record this. Details of how you conduct your account may also be disclosed to those
General Terms and Conditions – itc. – Version 5a – 08/04/2019 16
agencies. The information may be used by us and other parties in assessing applications for and making
decisions about credit, credit related services and insurance from you and for debt tracing, debt recovery,
credit management and crime, fraud and money laundering detections and prevention. Information may
be used by us and other parties for checking your identity, statistical analysis about credit, insurance,
fraud and to manage account and insurance policies. We may also perform subsequent searches for the
purpose of risk assessment, debt collection and fraud prevention with one or more credit reference
agencies and/or fraud prevention agencies whilst you retain a financial obligation to us.
18.2 You authorise us to use and disclose, in the UK and abroad, information about you and your use of
the Services and how you conduct your account for the purposes of operating the account and providing
you with the Services or as required by law to any company within our group of companies from time to
time, our suppliers, partners or agents, any telecommunications company, and any person referenced in
18.3 You can obtain further details about our data processing from the public registration held by the
Information Commissioner. If you wish to have details of the credit reference or the fraud prevention
agencies from whom we obtain information about you or receive a copy of information we hold about
you, please write to our Data Protection Officer at the address set out above. We reserve the right to
charge the statutory fee for the provision of such information to you.
18.4 We may also disclose any information about you or your use of the Services in order to assist the
investigation of any criminal offence, any offence under the Data Protection Act or any offence or
contravention of any legislation to the police, the Information Commissioner, OFCOM and/or any other
18.5 We may from time to time use information which we hold about you and/or disclose such
information to selected third parties for marketing purposes. However, you may at any time write to us
to request that we stop using or disclosing your information for these purposes. Where you are
contracting with us as an individual rather than in connection with your business or employment, we will
not use or disclose your information to third parties for marketing purposes unless you agree that we
may do so.
18.6 You acknowledge that we have no obligation to monitor, review or edit any of your information or
third party information which you store on or transmit through our Equipment or use in connection with
the Services. However, we reserve the right to intercept, access, retain and disclose copies of such
information for the purposes of:
18.6.1 retaining a record of activity on our Equipment or systems and otherwise establishing the
existence of facts in connection with the Services;
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18.6.2 observing the performance of the Services and correcting, maintaining improving and effective
operation of the Services;
18.6.3 complying or ascertaining compliance with regulatory or self-regulatory practices applicable to us
or the Services (including without limitation the our Authorisation);
18.6.4 in the interests of national security or for preventing or detecting crime;
18.6.5 for investigating or detecting any unauthorised use of our Equipment or the Services;
18.6.6 complying with any request for information or disclosure from a court or other appropriately
19 Force majeure
19.1 We shall have no liability to you under the Contract if we are prevented from, or delayed in
performing, our obligations under the Contract or from carrying on our business by acts, events,
omissions or accidents beyond our reasonable control.
20.1 We may vary these terms and conditions of business from time to time upon notice to you.
20.2 A waiver of any right under the Contract is only effective if it is in writing and shall not be construed
as a waiver of any other provision of this Contract.
20.3 If any provision of the Contract (or part of any provision) is found by the court to be invalid, illegal or
unenforceable, that provision or part- provision shall, to the extent required, be deemed not to form part
of the Contract, and the validity and enforceability of the other provisions of the Contract shall not be
20.4 The Contract constitutes the whole agreement between us and supersedes all previous agreements
between us relating to its subject matter. We each acknowledge, in entering into the Contract, we have
not relied on, and shall have no right or remedy in respect of, any statement, representation, assurance
or warranty (whether made negligently or innocently) other than as expressly provided in this Contract
provided that nothing in this clause shall limit or exclude any liability for fraud.
20.5 You shall not, without our prior written consent, assign, transfer, subcontract or deal in any manner
with any of your rights or obligations under this Contract.
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20.6 In the event and to the extent of any conflict between these General Terms and the Order then
these General Terms will take precedence.
20.7 We may at any time subcontract or delegate in any manner any or all of our obligations under the
Contract to any third party or agent.
20.8 A person who is not a party to the Contract shall not have any rights under or in connection with it.
20.9 Any notice required to be given under the Contract shall be in writing and shall be delivered
personally, or sent by recorded delivery or by commercial courier to the other party to the address set
out in the Order or as otherwise specified by the relevant party by notice in writing to the other party.
Any notice shall be deemed to have been duly received if delivered personally, when left at the address
set out in the Order or, if sent by recorded delivery, at 9.00 am on the second Business Day after posting,
or if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is
20.10 This Contract and any dispute or claim arising out of or in connection with it or its subject matter or
formation, shall be governed by, and construed in accordance with, English law and shall be subject to
the exclusive jurisdiction of the English courts.