Get the most from your business telephone system

Here at ITC we understand that not all businesses are the same and that your business telephone system needs may vary. You may be happy with your basic business telephone system and that is OK, but is this basic package meeting your requirements, can it easily support your company’s goal for growth.

By understanding what you want to achieve, your business can begin to form a plan about how to implement a new business telephone system. Do you want to improve your service, cut costs or just replace out of date equipment? Keep focused on the issues that you want to address to ensure that you find the right package for you.

Take time to choose the right telephony supplier, they need to understand your requirements. Select a stable organisation that offers a complete solution and not just to equipment on desks. Look for solutions that include phone numbers, a range of phones, connectivity and a range of business telephony applications.

Some systems include a huge number of features so ensure that you are paying only for services that you use. To do this you need to understand the main features available.

Computer telephony integration – Integrate both PC and telephone together to improve communication with your customers and instantly increase staff productivity and efficiency.

Call recording – Improve customer service by recording all incoming and outgoing calls to use as training examples.

Call management – Monitor and track missed calls and staff response time. Calls are logged so that you can improve potential sales opportunities.

Advertising on hold – Increase your marketing exposure by improving cross-selling opportunities. Make the most of keeping customers on hold by giving your customers information and offers on your services.

At ITC, we have a variety of telephone system options, and our friendly team will discuss your requirements to understand how your business aims to grow and adapt. We take your plans into consideration and will find the best solution for your needs. To speak to a member of our team about your business telephone system needs for 2017 contact us on 0845 652 0450 or email info@clickitc.co.uk.