Telecoms not only have an impact on your businesses ability to communicate with each other but also with your customers. A good telecommunications system can lead to a more productive team and gives your business the chance to establish more flexible working by allowing employees to work from home.
Improve customer service
Although communication has evolved with the digital age, telephone communication still remains to be one of the most important elements of a customer service strategy. By using call management techniques you can handle calls quickly and more effectively, you can route calls directly to employees who have the right skills to deal with the enquiry, you can make the most of having to keep clients in a queue with on-hold advertising. Offer your customers a range of options so that they can be transferred to the correct departments, providing your client with a more streamlined service.
Simply having an internet connection can let your business embrace collaboration. Your teams can maintain momentum and make important decisions about projects, even if members are absent, they are able to join a teleconference or web conference.
A lot of industries require their team to be out of the office for the majority of the time. Mobile telecommunication can help them to stay in contact and work effectively, with employees visiting customers, working from home or travelling, mobile telecommunication is a huge art of your company’s communication system.
By talking to clients and colleagues on the phone, you are able to get a personal response. If the client is available to speak with, business can be taken care of and issues resolved on the spot, if they are unavailable then you can leave a detailed voice message without the restriction of a certain number of characters or the risk of the client misunderstanding your text or email.
At ITC we understand how important your telecommunication system is to your businesses success. We know that every business is different and so ITC offer a range of services to suit your needs. From VoIP to hosted telephony to great deals on business mobile phones we have the service to satisfy your needs. Contact ITC on 0845 652 0450 or email firstname.lastname@example.org to discuss your requirements.