Whether you need help with using your device or have an issue with your connection, we are always willing to help. Our aim is to keep your services running like clockwork. As with all technology and communications, occasionally you may experience an issue or downtime. This could be a problem which you can resolve by simply rebooting your device or leaving the matter to our expert engineers to handle.

LIVE Service status

Occasionally there may be planned maintenance or a regional network outage resulting in downtime. We request your patience whilst our engineers work tirelessly to keep you connected.

Date & TimeIssueDetailsResolution Time (estimated)Last Updated
29/08/2019 10:00"velocity" Speed issueHigh bandwidth utilisation across a large number of circuits. We are monitoring bandwidth across the network and this is also causing some upstream congestion within our upstream transit providers and peering networks.

The Network team have rerouted all available circuits over to alternate links during this period. We continue to monitor all traffic and move circuits proactively to ensure the best available performance for customers. [RESOLVED]

29/08/2019 19:0029/08/2019 19:06
17/07/2019 13:00MaintenancePlanned maintenance on “velocity" EAD network. Work(s) start 23/07/19 02:00–06:00. Anticipated Downtime: 30 minutes. [SUCCESSFUL]23/07/2019 06:0023/07/2019 09:11
20/06/2019 11:00"velocity" UFW issuePower issue at our core node site which has caused no connectivity for some velocity UFW customers. Engineers currently working to resolve issue. Temporary measure in place allowing services to resume. [RESOLVED]20/06/2019 18:4520/06/2019 17:00
12/05/2019 10:00MaintenancePlanned maintenance on “velocity" UFW network in Bradford (01:00 – 04:00). [SUCCESSFUL]12/05/19 04:0012/05/2019

Phone and software guides

To understand and make full use of your new device/software, please follow the tutorials and videos.

Have an issue?

If you are experiencing a problem with any of your services with us, please complete the form below providing as much information as possible. Our system will assign you a ticket and update you via email as our engineers resolve the matter. Alternatively you may email help@clickitc.co.uk