Whether you need help with using your device or have an issue with your connection, we are always willing to help. Our aim is to keep your services running like clockwork. As with all technology and communications, occasionally you may experience an issue or downtime. This could be a problem which you can resolve by simply rebooting your device or leaving the matter to our expert engineers to handle.

LIVE Service status

Occasionally there may be planned maintenance or a regional network outage resulting in downtime. We request your patience whilst our engineers work tirelessly to keep you connected.

Date & TimeIssueDetailsResolution Time (estimated)Last Updated
17/07/2019 13:00MaintenancePlanned maintenance on “velocity EAD” network. Work(s) start 23/07/19 02:00–06:00. Anticipated Downtime: 30 minutes. [SUCCESSFUL]23/07/2019 06:0023/07/2019 09:11
20/06/2019 11:00velocity UFW IssuePower issue at our core node site which has caused no connectivity for some velocity UFW customers. Engineers currently working to resolve issue. Temporary measure in place allowing services to resume. [RESOLVED]20/06/2019 18:4520/06/2019 17:00
12/05/2019 10:00MaintenancePlanned maintenance on “velocity UFW” network in Bradford (01:00 – 04:00). [SUCCESSFUL]12/05/19 04:0012/05/2019

Phone and software guides

To understand and make full use of your new device/software, please follow the tutorials and videos.

Have an issue?

If you are experiencing a problem with any of your services with us, please complete the form below providing as much information as possible. Our system will assign you a ticket and update you via email as our engineers resolve the matter. Alternatively you may email help@clickitc.co.uk